Refund policy

Last updated: November 7, 2026

30-day guarantee

If your order arrives damaged, defective, or wrong, contact us within 30 days of delivery. We will send a free replacement or a refund.

What is covered

✓ We will fix it	✕ We cannot accept
Damaged item Print or manufacturing defect Wrong item received Our error on a personalized item	Wrong size or color chosen Change of mind Ordering several sizes to try Wrong address entered by you

Every item is printed just for you after you order, so we cannot take returns for size or change of mind. Not sure about your size? Use the size chart or email us before you order and we will help.

How to get help

Email support@outsidehound.us within 30 days of delivery.
Put Return/Refund Request – Order #[ORDER NUMBER] in the subject line.
Include your order number, a short description of the problem, and clear photos (and of the packaging if it arrived damaged).
We review it and offer a free replacement, a refund, or another fair fix.

Please do not send the item back unless we ask you to.

Refunds

Approved refunds go back to your original payment method. Your bank may take several business days to show it. We will email you when it is processed.

Cancellations and address changes

Contact us as soon as possible. We can usually cancel or change the address before production starts. Once production has begun, the item is made for you and we may not be able to cancel, and once it ships we cannot redirect it.

Lost packages

If tracking shows no movement or the package seems lost, email us and we will investigate with the carrier. If it is marked delivered, please check around your property, with neighbors, and with the carrier first. We are not responsible for packages confirmed delivered to the address given at checkout. If a package is returned because of an incorrect address, reshipping may cost extra.

Personalized items

Please double-check custom text or images before you order. We are not responsible for mistakes in the information you provide. If we make an error producing your item, contact us within 30 days of delivery with photos and your order number.