Refund policy

RETURN & REFUND POLICY

Last Updated: September 22, 2026

At OUTSIDE HOUND, every product is made to order specifically for you. Because our products are custom printed and produced after your order is placed, we do not accept returns or exchanges due to changes of mind, incorrect size selection, or ordering the wrong color.

However, if your order arrives damaged, defective, or incorrect, we're here to help.

1. Returns & Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

Wrong size selected by the customer
Wrong color selected by the customer
Change of mind
No longer wanting the product
Ordering multiple sizes to try on
Incorrect shipping address provided by the customer

Please carefully review the size chart, product details, and shipping information before completing your purchase.

If you are unsure about sizing, please contact us before placing your order and we'll be happy to help.

2. Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, printing issue, significant damage, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A clear description of the problem
Clear photos of the item showing the issue
Photos of the packaging, if the package arrived damaged

Please do not send the item back unless we specifically instruct you to do so.

Once we review your request, we may offer one of the following solutions:

A free replacement
A refund to your original payment method
Another appropriate solution depending on the circumstances

If the issue was caused by an error on our side or a manufacturing defect, you will not be charged for the replacement.

3. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 14 days of delivery.

After verification, we will arrange a replacement or refund at no additional cost to you.

4. Lost or Damaged Packages

If your package appears to be lost in transit, please contact us so we can investigate the shipment with the carrier.

If tracking shows that the package was delivered to the address provided at checkout, but you cannot locate it, we recommend first checking:

Around your property
With household members or neighbors
Your local carrier's delivery information
Your local post office or delivery carrier

OUTSIDE HOUND is not responsible for packages that are confirmed as delivered to the address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping costs may apply if you request that the order be shipped again.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

Because our products are made to order, we may not be able to change the shipping address once production has started.

If the order has already been shipped, we may not be able to redirect it.

6. Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank, credit card company, or payment provider, it may take several business days for the refund to appear in your account.

We will notify you once your refund has been processed.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We may be able to cancel the order before production begins.

Once production has started, cancellation may no longer be possible because the item is made specifically for your order.

8. Personalized Products

If your order includes personalized content, such as custom text, images, or other customer-provided information, please carefully review your personalization details before submitting your order.

We are not responsible for errors in personalization information provided by the customer.

If we make an error when producing your personalized product, please contact us within 14 days of delivery with photos and your order number so we can review the issue.

9. EU / UK Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that apply to customers under applicable local laws.

For customers located in the European Union or United Kingdom, certain statutory consumer rights may apply depending on the nature of the product and the circumstances of the purchase.

Where applicable, these statutory rights will take precedence over this policy.